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MGMT > CH9 > Flashcards

CH9 Flashcards

1
Q

Human capital

A

economic or productive potential of employees

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2
Q

social capital

A

potential of strong relationships

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3
Q

unstructured interview

A

no fixed set of questions or scoring

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4
Q

structured interview

A

ask each applicant the same questions and compare responses

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5
Q

two types of structured interviews

A

situational and behavioral

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6
Q

situational

A

hypothetical questions

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7
Q

behavioral interview

A

explores what applicants have done in the past

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8
Q

5 step learning and development process

A

Assessment, Objectives, Selections, Implementation, and Evaluation

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9
Q

Assessment

A

is learning and development needed

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10
Q

Objectives

A

What should learning and development achieve

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11
Q

Selection

A

Which learning and development methods should be used

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12
Q

Implementation

A

How should learning and development be effected

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13
Q

Evaluation

A

Is the learning and development working?

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14
Q

Performance management

A

Define performance
Monitor and evaluate performance
Review Performance
Provide Consequences

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15
Q

Objective appraisal

A

Based on facts and numbers

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16
Q

Subjective appraisal

A

based on the managers perception

17
Q

Adverse impact

A

an organizations uses an employment practice that results in unfavorable outcomes to a protected class

18
Q

disparate treatment

A

employees from protected groups are intentionally treated differently

MGMT (5 decks)

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