CH16

Question 1

Steps in the control process

Answer 1

Establish standards
Measure Performance
Compare performance to standards
Take corrective action if necessary

Question 2

Types of control

Answer 2

Feedfoward control, Concurrent control, and Feedback control

Question 3

Feedfoward control

Answer 3

preventing future problems

Question 4

Concurrent control

Answer 4

collecting performance information in real time

Question 5

Feedback control

Answer 5

collecting performance information after a task or project is done

Question 6

Levels of control

Answer 6

strategic, tactical, operational

Question 7

strategic control

Answer 7

makes sure strategic plan (corporate level?) is being implemented

Question 8

tactical control

Answer 8

makes sure tactical plans (divisional department level) are being implemented

Question 9

Operational control

Answer 9

makes sure operational plans (day to day goals) are being implemented

Question 10

six areas of control

Answer 10

structural, cultural, physical, HR, informational, and financial

Question 11

structural control

Answer 11

use of rules, regulations, and formal authority

Question 12

Decentralized control

Answer 12

Informal structural arrangements

Question 13

Balanced scoreboard

Answer 13

gives managers view of organization through
customer satisfaction
internal processes
innovation and improvement
financial measures

Question 14

people orientation

Answer 14

everyone involved in the organization should focus on delivering value to customers

Question 15

improvement orientation

Answer 15

Everyone should work on continuously improving work process

Question 16

What types of malware does antimalware protect against?

Answer 16

Antimalware protects against different kinds of malware, including ransomware, cryptomalware, and Trojans.