Ch 11 Vocab

Question 1

Define core self-evaluation

Answer 1

Refers to an individual’s fundamental beliefs about themselves, including self-esteem, self-efficacy, emotional stability, and locus of control.

Question 2

Define locus of control

Answer 2

A personality trait that describes whether individuals attribute events to external factors (external locus of control) or their own actions (internal locus of control).

Question 3

What are traits of EI?

Answer 3

Emotional intelligence (EI) includes traits such as self-awareness, self-regulation, empathy, and social skills.

Question 4

What is emotional stability?

Answer 4

Is the extent to which people feel secure and unworried and how likely they are to experience negative emotions under pressure

Question 5

What are values?

Answer 5

Values are enduring beliefs about what is important or desirable, guiding individuals’ attitudes and behaviors.

Question 6

List three components of attitudes.

Answer 6

1. Cognitive (beliefs and knowledge) 2. affective (emotions and feelings)
2. behavioral (intention to act)

Question 7

Define cognitive dissonance?

Answer 7

Cognitive dissonance occurs when there is a discrepancy between beliefs and behaviors, causing psychological discomfort.

Question 8

What are five distortions in perceptions?

Answer 8

Stereotyping, implicit bias, halo effect, casual attributions

Question 8

Perceptions and individual behavior

Answer 8

Perceptions influence individual behavior by shaping how individuals interpret and respond to their environment.

Question 9

Define stereotyping.

Answer 9

The tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs.

Question 10

Define implicit bias.

Answer 10

Refers to the attitudes or beliefs that affect our understanding, actions, and decisions in a conscious manner.

Question 11

Define halo effect.

Answer 11

An effect in which we form a positive impression of an individual based on a single trait.

Question 12

Define casual attributions.

Answer 12

The activity of inferring causes for observed behavior.

Question 13

Define the recency effect.

Answer 13

The tendency of people to remember recent information better than earlier information.

Question 14

Define Self-fulfilling prophecy.

Answer 14

When individuals’ expectations of themselves or others lead to behaviors that confirm those expectations.

Question 15

What are some work-related attitudes managers deal with?

Answer 15

Employee engagement, job satisfaction, and organizational commitment,

Question 16

Define Job satisfaction.

Answer 16

Reflects an individual’s overall feelings and attitudes towards their job.

Question 17

Define Organizational commitment

Answer 17

The degree of attachment employees feel towards their organization.

Question 18

Important workplace behaviors

Answer 18

Include organizational citizenship behaviors, counterproductive work behaviors, and employee engagement.

Question 19

The diversity wheel.

Answer 19

Illustrates various layers of diversity, including personality, internal dimensions (e.g., age, gender), external dimensions (e.g., education, marital status), and organizational dimensions (e.g., work location, work content).

Question 20

What are trends in workforce diversity?

Answer 20

Include increasing globalization, demographic shifts, and the importance of diversity and inclusion initiatives.

Question 21

What are barriers to diversity?

Answer 21

Can include unconscious bias, stereotypes, lack of diversity in leadership positions, and resistance to change.

Question 22

Sources of job-related stress

Answer 22

workload, role ambiguity, interpersonal conflicts, and work-life balance.