Cambridge Technicals Level 3 IT LO1 Hardware Troubleshooting Flashcards
1
Q
What is troubleshooting?
A
Finding and fixing issues
2
Q
What are the steps of formal fault management?
A
Identify the problem
Predict the cause of problem
Attempt to solve problem
Test
Documenting
3
Q
What could be a potential fix to poor graphics/sound performance?
A
Ensuring cables are plugged into expansion cards rather than the motherboard
4
Q
What could be a potential fix to a ‘Stop Error (BSoD)’?
A
Look up error code in manual/online documentation
5
Q
What could be a potential fix to sudden crashes?
A
Increase RAM capacity
6
Q
What does a defragmenter do?
A
Rearranges the data so it’s stored together in clusters
