C Flashcards
What does convenience mean?
Something suitable for your purposes
What do you need to look at for convenience?
Connections, timings, length of time, cost, transport hub
Different types of safety and security on types of travel
Train- Hammer to break glass, emergency cord to pull, first aid kits
Car- seat belts, airbags
Plane- security checks, passport checks, sniffer dogs, metal detectors
Sea- lifeboats, life jackets, first aid rooms, nurses, communications in case of a emergency
Why is safety and security needed?
- reassure travellers
- reduce risk of terrorism
- reduce risk of of drugs trafficking
How does FCO help?
Foreign and commonwealth office provides advice on where and where not to travel
What’s a risk assessment?
This is used to identify risks and then implement factors which reduce probability of it happening
Who uses risk assessments?
Customers- carry out research about about destinations and transport
Businesses- tour operators held responsible for safety of hotel
How is safety and security different in countries?
Less developed in Lics and more developed in Hics
E.g. High safety in Switzerland whereas safety lacks in Bangladesh, India
What are contingency plans?
These are used if everything goes wrong and needed in case of this
What do itineraries include?
- timings
- destination
- airport
- type of traveller
- number of travellers and ages
- any specific requirements
- boarding pass
- airline
- airport
- travel insurance
What impacts how muxh you pay?
- class of service
- pre-allocated seat
- type of accommodation
- booking fees
- insurance and visa
- excursions
- luggage charges
Whys it important to cater to customer needs?
Increased customer satisfaction
More income for business
Gives business more customers
Positive feedback
What are the different types of travellers?
Specific needs
Corporate
Groups
Couples
Family
Senior citizens
Young people
Children and babies
Special interest
How do you structure activity 2?
-Start with dear and a thank you
-Look at itineraries and list best to worst
-how does and doesn’t suit needs of customer
-info from the itinerary
-opinions from yourself
-what to consider and limitations
-compare advantages and disadvantages
-conclusion with opinion
REPEAT FOR ALL ITINERARIES
-my recommendation, which I think is best using evidence to support, include all itineraries
