Bus

Question 1

What is organisational structure?

Answer 1

Organisational structure referred to the level of management and division of responsibilities within an organisation

Question 2

Chain of command

Answer 2

Change of command is a structure in an organisation, which allows instructions to be passed out from senior management to lower levels of management

Question 3

Span of control

Answer 3

The span of control is the number of subordinates working directly under a manager

Question 4

Subordinates

Answer 4

An employee who is not of management level, and response to either a manager, or a group of managers

Question 5

Line managers

Answer 5

Line managers have direct responsibility over people below them and the hierarchy of an organisation

Question 6

Staff managers

Answer 6

Staff managers are specialist who provides support information and assistance to line managers

Question 7

Delegation

Answer 7

Delegation means giving a subordinate the authority to perform particular task

Question 8

Leadership styles

Answer 8

Leaderships styles are the different approaches to dealing with people when a position of authority, autocratic, or democratic

Question 9

Autocratic leadership

Answer 9

Autocratic leadership is where the manger expectsto be in charge of the business, and to have their order followed

Question 10

Democratic leadership

Answer 10

Democratic leadership gets other employees involved in the decision-making process

Question 11

Trade union

Answer 11

A trade union is a group of workers who have joined together to ensure the interest are protected

Question 12

Closed shop

Answer 12

all employees must be a member of the same trade union.

Question 13

Recruitment

Answer 13

Is the process from identifying that the business needs to employ someone up to the point at which applications have arrived at the business?

Question 14

Job analysis

Answer 14

Identify and record the responsibilities and relating to a job

Question 15

Job description

Answer 15

Outlines the responsibilities and duty to be carried out by someone employed to do a specific job

Question 16

Job specification

Answer 16

Is a document which outlines the requirements qualifications expected, physical characteristics, etc for as specified job

Question 17

internal recruitment

Answer 17

Is when a vacancy is filled by someone who is an existing employee of the business

Question 18

External recruitment

Answer 18

Is when a vacancy is filled by someone who is not an existing employee, and will be new to the business

Question 19

Part time

Answer 19

Employment is often considered to be between one and 30 to 35 hours a week

Question 20

Full-time

Answer 20

Employees, usually work 35 hours or more in a week

Question 21

Induction training

Answer 21

Is an introduction given to a new employee, explaining the firms activities, customs, and procedures and introducing them to their fellow workers

Question 22

On the job training

Answer 22

Occurs by watching a more experienced worker doing the job

Question 23

Off the job training

Answer 23

Involved being away from the workplace usually specialist trainer

Question 24

Workforce planning

Answer 24

Is establishing the workforce needed by the business for the foreseeable feature in terms of the numbers and scope of employees required

Question 25

Redundancy

Answer 25

Is when an employee is no longer needed, and so loses their job, it is not due to any aspect of their work being unsatisfactory

Question 26

Ethical decision

Answer 26

A decision taken by a manager, or a company because of the moral code observed by the firm

Question 27

Industrial tribute now

Answer 27

It legal meeting which consider workers complaints of unfair dismissal or discrimination at work

Question 28

Contract of employment

Answer 28

Is a legal agreement between employer and employee listing the rights and responsibilities of workers

Question 29

Communication

Answer 29

Is a transferring of a message from the sender to the receiver who understand the message

Question 30

Message

Answer 30

Is the information or instructions being passed by the sender to the receiver?

Question 31

Internal communication

Answer 31

Is between members of the same organisation

Question 32

External communication

Answer 32

Is between the organisation and other organisations or individuals

Question 33

One way communication

Answer 33

All the message, which does not call four or require a response

Question 34

Two way communication

Answer 34

Is when the receiver gives a response to the message and there is a discussion about it

Question 35

Formal communication

Answer 35

Is when messages are sent through establish channels using professional language

Question 36

Informal communication

Answer 36

Is when the information is sent and received casually with the use of every day language

Question 37

Communication barriers

Answer 37

Are factors that stop effective communication of messages

Question 38

Motivation

Answer 38

Is the reason why employees want to work hard and work efficiently for the business?

Question 39

Moslow theory

Answer 39

Propose that individuals have five levels of need physical, safety love/belonging, a steam and self-actualisation. People are motivated to fill these in hierarchical order.

Question 40

Herzberg theory

Answer 40

Identified two types of factors affecting motivation, hygiene factors, example, salary, working conditions, and motivators, example, recognition and responsibility. Motivated lead to jobs satisfaction while hygiene factors prevent dissatisfaction