AICE exam Flashcards
what is gdp
Determines the economic state of a whole region and compares it to others
outline 4 economic factors effecting travel and tourism
Ageing population, infastructure development and improvment, leisure time, changes to security measures
outline 4 ecological factors effecting travel and tourism
protection and conservation of the enviorment, change in attitudes and taste, sustainable and responsible tourism
examples of private sectors
travel agencies, airlines, tour guide services
main types of tourism
domestic, international, inbound,outbound, speacialised, independent, packaged, mass
types of destinations
resorts-beach, purpose built, integrated
town, coastal/island, MEDC, LEDC
main reasons people travel
leisure, buisness, visiting friends and family
speacilized types of tourism
medical tourism, sports tourism, health and wellness tourism, culutural tourism, adventure tourism
appealing characteristics to destinations
accesibility, natural attractions, climate, culture, leisure, history, religion
challenges of travel and tourism industry
seasonality, intagibility, perishability
seasonality
a measurable feature with significant economic and social impacts
intagibility
inability of being touched or held
perishability
if a product or service is not sold in a given time (a day, a night, a week) that product cannot later be sold.
key patterns in local, global, national tourism
the number of tourist arrivals in key destinations, visitor spending on tourism, number of people employed by the industry
social factors effecting t&t
ageing pop,. new family structures, increased awarness of health
political factors effecting t&t
terrorism, changes to security measures, crime rates, changes to law
technological factors effecting t&t
developments in transport technology (brightline) development in information technology
factors effecting changing consumer needs and expectations
changes in attitude and taste, changing to cost, speacilised packages
two aspects of buisness ownership
profits and non profits
what is business ownership
relationship between business objectives, income generation and buisness activities for differnt types of organizations
organizations
World Tourism Organization, industry groups and trade associations, and regional and local tourism organizations
subsectors of the industry
traansport, accomidations and catering, tour operations/agencies, visitor attractions, ancillary service provison.
accomidations
products provided and their appeal to visitors (hotels, self catering, campsites)
ancillary service provison
currency exchnage, car hire, tourist information, bookings
types of external customers
individuals, groups, families, people with disabilities
needs of external customers
products that meet specific needs, information and advice, assistance, resolving problems
types of internal customers
members of staff in an organization, organizations supplier, employees of other organizations
needs of internal customers
safe working enviorment, appropriate training, knowlodge of procedures and routines, job satisfation, incentives and rewards
impacts of quality service for the customer
positive experience, satisfied with the organization, sense of gaining value for money
impacts of quality service for the employee
increased job satisfaction, increased skill development enhancment, works as part of an effective team
impacts of quality service for the organisation
more effective workforce, increased levels of customer satisfaction, customer loyalty, increased likelyhood of increased buisness, increase in income, positive reputation for organization
techniques to asses the quality of customer service
setting functional customer service standards, performence managment involving supervisors, general customer feedback, specific market research
how does cambridge define tourism
the temporary short term movement of people to destinations outside of where they usually live or work
