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travel & tourism > AICE exam > Flashcards

AICE exam Flashcards

1
Q

what is gdp

A

Determines the economic state of a whole region and compares it to others

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2
Q

outline 4 economic factors effecting travel and tourism

A

Ageing population, infastructure development and improvment, leisure time, changes to security measures

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3
Q

outline 4 ecological factors effecting travel and tourism

A

protection and conservation of the enviorment, change in attitudes and taste, sustainable and responsible tourism

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4
Q

examples of private sectors

A

travel agencies, airlines, tour guide services

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5
Q

main types of tourism

A

domestic, international, inbound,outbound, speacialised, independent, packaged, mass

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6
Q

types of destinations

A

resorts-beach, purpose built, integrated
town, coastal/island, MEDC, LEDC

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7
Q

main reasons people travel

A

leisure, buisness, visiting friends and family

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8
Q

speacilized types of tourism

A

medical tourism, sports tourism, health and wellness tourism, culutural tourism, adventure tourism

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9
Q

appealing characteristics to destinations

A

accesibility, natural attractions, climate, culture, leisure, history, religion

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10
Q

challenges of travel and tourism industry

A

seasonality, intagibility, perishability

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11
Q

seasonality

A

a measurable feature with significant economic and social impacts

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12
Q

intagibility

A

inability of being touched or held

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13
Q

perishability

A

if a product or service is not sold in a given time (a day, a night, a week) that product cannot later be sold.

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14
Q

key patterns in local, global, national tourism

A

the number of tourist arrivals in key destinations, visitor spending on tourism, number of people employed by the industry

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15
Q

social factors effecting t&t

A

ageing pop,. new family structures, increased awarness of health

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16
Q

political factors effecting t&t

A

terrorism, changes to security measures, crime rates, changes to law

17
Q

technological factors effecting t&t

A

developments in transport technology (brightline) development in information technology

18
Q

factors effecting changing consumer needs and expectations

A

changes in attitude and taste, changing to cost, speacilised packages

19
Q

two aspects of buisness ownership

A

profits and non profits

20
Q

what is business ownership

A

relationship between business objectives, income generation and buisness activities for differnt types of organizations

21
Q

organizations

A

World Tourism Organization, industry groups and trade associations, and regional and local tourism organizations

22
Q

subsectors of the industry

A

traansport, accomidations and catering, tour operations/agencies, visitor attractions, ancillary service provison.

23
Q

accomidations

A

products provided and their appeal to visitors (hotels, self catering, campsites)

24
Q

ancillary service provison

A

currency exchnage, car hire, tourist information, bookings

25
Q

types of external customers

A

individuals, groups, families, people with disabilities

26
Q

needs of external customers

A

products that meet specific needs, information and advice, assistance, resolving problems

27
Q

types of internal customers

A

members of staff in an organization, organizations supplier, employees of other organizations

28
Q

needs of internal customers

A

safe working enviorment, appropriate training, knowlodge of procedures and routines, job satisfation, incentives and rewards

29
Q

impacts of quality service for the customer

A

positive experience, satisfied with the organization, sense of gaining value for money

30
Q

impacts of quality service for the employee

A

increased job satisfaction, increased skill development enhancment, works as part of an effective team

31
Q

impacts of quality service for the organisation

A

more effective workforce, increased levels of customer satisfaction, customer loyalty, increased likelyhood of increased buisness, increase in income, positive reputation for organization

32
Q

techniques to asses the quality of customer service

A

setting functional customer service standards, performence managment involving supervisors, general customer feedback, specific market research

33
Q

how does cambridge define tourism

A

the temporary short term movement of people to destinations outside of where they usually live or work

travel & tourism (3 decks)

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