(Activity management and collaboration 3%) Review

Question 1

what is the difference b/w tasks and events?

Answer 1

a task is a to-do that may or may not have a due date. and event always has a duration

Question 2

How do group tasks work?

Answer 2

a group task is a task that can be assigned to up to 200 users and salesforce will create a separate copy of the task for each user

Question 3

what can be customized with activities?

Answer 3

similar to other objects, activity fields, validation rules, record types and page layouts can be customized

Question 4

where can a list of sent emails related to a record be found?

Answer 4

sent emails or listed in the activity history related list

Question 5

what is the usage of chatter topics?

Answer 5

allows posts to be organized. can also be used to add topics to records. views can use topics as a criteria

Question 6

what are chatter groups and what are different types?

Answer 6

chatter groups allow people to collaborate; can be private, public or unlisted

Question 7

what are chatter publisher actions?

Answer 7

actions that are available from the chatter feed, such as post, file, new, task, poll. standard actions are available, custom actions cane be defined

Question 8

what is a chatter external license used for?

Answer 8

invite customers ( users outside of a company’s domain) to chatter groups for collaboration. They have no access to salesforce objects and data

Question 9

what can chatter free users do?

Answer 9

chatter free users can access chatter features but have no access to tabs or data

Question 10

what are repeating events called in salesforce?

Answer 10

event series

Question 11

what activity management features can be controlled using settings?

Answer 11

shared activities, group tasks, recurrence, activity reminders, multi-day events

Question 12

what are the different types of calendars?

Answer 12

user, public, and resources

Question 13

when would shared activities be used?

Answer 13

when up to 50 contacts have to be related to one event or task, such as recording all of the people invited to a meeting

Question 14

in lightning experience, where can a user find activities related to supported objects?

Answer 14

the activity timeline

Question 15

what is a chatter feed?

Answer 15

a sorted list of activities(posts, comments, record updates) related to a record, goup or user

Question 16

what is feed tracking

Answer 16

enables a feed on selected standard and custom objects. fields can be selected so that updates to those fields will be displayed in feed

Question 17

what are the different types of chatter licenses?

Answer 17

chatter free, chatter only/plus, chatter external

Question 18

what can chatter only users do?

Answer 18

they can use features including groups, files, and profiles; view accounts, contacts, ideas, answers, content, dashboards, reports, workflows, calendars; and can access to up to 10 custom objects

Question 19

what can be done to avoid losing long chatter posts?

Answer 19

enable drafts in chatter settings

Question 20

which license allows users in partner and customer communities to access chatter?

Answer 20

lightning platform starter

Question 21

how can users included in a calendar event?

Answer 21

by using the attendees field