5.1 Support Resources Flashcards
What is AWS Support?
Enables support from AWS Resources for workloads running in the cloud. Provided in different tiers based on need and scope. It includes tools to provide automated answers and recommendations.
What is the AWS Personal Health Dashboard?
Provides alerts and remediation guidance when AWS is experiencing events that may impact you.
What is AWS Trusted Advisor?
Automated tool to check your AWS usage against best practices. Accessed via AWS Console. Different checks are provided based on the AWS support plan tier, but all customers at least get access to seven core checks.
What are the 5 categories of Trusted Advisor?
Cost Optimisation, Performance, Security, Fault Tolerance, Service Limits.
What are the differences in Support Plans?
Communication Method, Response Time, Cost, Type of Guidance Offered.
Provide three features of basic support plan.
Provided for all customers. Access to forums, whitepapers and documentation 24/7. Have access to Trusted Advisor (7 core checks) and AWS Personal Health Dashboard.
Provide features of AWS Developer Support and provide it’s rank.
Rank 2. 4. Includes all features of basic support, Business hours email for support engineers to raise support requests, Limited to one contact. Costs 29 dollars a month (based on AWS usage).
Provide features of AWS Business Support and its rank.
Rank 3. Includes all features of ‘Developer Support’. Includes Full set of Trusted Advisor Checks. 24*7 phone, email and chat access to support engineers. Unlimited contacts. Provides 3rd party software support. 100 dollars a month (based on AWS usage).
Provide features of AWS Enterprise Support and its rank.
Rank 4. Includes all features of business support. Includes designated Technical Account Manager. Includes concierge support team (15,000 dollars month)
Draw layout of ‘Support Response Times’.
Layout includes Y axis items covered. X axis includes timings of support plans.
