3 Business Operation Flashcards

1
Q

What is flow production?

A

Uses production lines with continuous movements of items in the process

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2
Q

Give an example of an advantage of flow production

A

A business can make larger quantities of products, meaning they can bulk buy raw materials - saving money

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3
Q

Give an example of an disadvantage of flow production

A

High costs to buy the factory and machinery

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4
Q

Give examples of what could be made by flow production

A

Toothpaste, cola, crisps, chocolate bars

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5
Q

What is production?

A

The action of making or manufacturing from components or raw materials

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6
Q

Give an example of an disadvantage of job production

A

Skilled labour and craftsmen are expensive

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7
Q

Give an example of an advantage of job production

A

Higher prices can be charged to the customers

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8
Q

What is JIT (Just in Time)?

A

Ordering products only when you need it, e.g fast food restaurants through deliveroo

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9
Q

Give an example of an disadvantage of JIT

A

The business won’t be able to quickly replace damaged parts

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10
Q

Give an example of an advantage of JIT

A

Stock is less likely to go out of date

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11
Q

What is JIC (Just in Case)?

A

It’s when a company, e.g Tesco, holds products in a storage facility as stock

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12
Q

Give an example of an advantage of JIC

A

The business won’t run out of stock if they get unexpectedly large orders

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13
Q

Give an example of an disadvantage of JIC

A

Holding large amounts of product can be very expensive

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14
Q

What does Kaizen mean?

A

Kai - change. Zen - good. Continental improvement

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15
Q

What is lean production?

A

It’s an approach to management where they try to cut out as much waste as possible

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16
Q

Why is it important to have good trust with a supplier?

A

Because it shows that they deliver on time and that you can sell their product

17
Q

What is logistics?

A

It’s the transportation of raw materials and good

18
Q

What is procurement?

A

It’s the whole process of choosing a supplier, managing the ordering and reciept of products

19
Q

Why is quality important?

A

With good quality you will have reliable customers, but with bad quality you will have less customers as word will spread of bad quality

20
Q

Benefits of good quality

A

Loyal customers, strong brand image, you can sell at a higher price

21
Q

Drawbacks of bad quality

A

Lost customers, legal action against businesses, costs of refunds

22
Q

What is good customer service?

A

Delivery is important as it should be quick and easy to do

23
Q

Benefits of good customer service

A

Loyal customers, strong brand image, you can sell at a higher price, increased sales

24
Q

Drawbacks of bad quality

A

Satisfaction levels drop - lose customers, problems drive customers away, unhappy customers spread the word

25
Q

Positives of ICT

A

Info of satisfied customers show that the business is doing well

26
Q

Negatives of ICT

A

Information from unhappy customers is a vital indicator about what may need to be done to gain and keep hold of customers