201.00 Customer Service Management Flashcards
0
Q
“______” Occurs anytime we go beyond our standard quick,effective, nice, customer-centered service to create a feeling that they were the most important customer we served all day
A
Added value
1
Q
The Phoenix fire Department term for the word customer has been expanded to include an informal definition best described as what type of person?
A
Any person who receives our services and anyone with whom are members have dealings
2
Q
Our number 1 priority is to deliver the _________.
A
Best customer service possible
