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Cable Technician > 150 Quiz Test > Flashcards

150 Quiz Test Flashcards

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1
Q

In what year did DIRECTV launch it’s first satellite?

A

1993

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2
Q

What is DIRECTV’s vision?

A

Make DIRECTV the best television experience in the world

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3
Q

Identify some of the causes of a weak signal. Select all that apply.

  • Damaged cable
  • Improperly placed ODU
  • Stapled cable
  • Water inside cable
A

All of the above

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4
Q

Define communications satellite?

A

Man-made equipment that orbits the Earth in a defined orbit

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5
Q

What is a geosynchronous orbit?

A

A circular orbit directly above the equator, 22,300 miles from Earth

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6
Q

Define azimuth relative to ODU pointing?

A

The horizontal (left or right) adjustment that will point the ODU at the DTV satellite

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7
Q

What does CONUS mean?

A

Continental United States

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8
Q

What is the primary purpose of Spot Beams

A

Spot Beams focus on satellite signals in specific areas, allowing DIRECTV to reuse the same frequencies or transponders of the country

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9
Q

What are the frequencies of the Ka band?

A

18.3 to 20.2 GHz

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10
Q

What is the drop off of signal (dBm) loss over a distance known as?

A

Attenuation

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11
Q

In telecommunications, what is a waveform (usually a sine wave) that is modulated or modified in an input signal for the purpose of conveying information an example of?

A

A carrier wave

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12
Q

What signal is used by the IRD to communicate with the SWiM network?

A

The FSK signal

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13
Q

What determines the capacity for transmitting information of a specific channel?

A

The bandwidth of the signal

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14
Q

What is the difference in dB from the noise floor and the peak of the signal known as?

A

Signal-to-Noise Ratio

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15
Q

As the signal travels from the satellite to the ODU, it spreads out and loses strength. What is used to recover that signal at the ODU?

A

A high gain antenna (reflector) and an amplifier within the LNB

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16
Q

What is the approximate minimum signal level, as measured with the AIM, that you should see at the IRD before you consider it good?

A

-55 dB

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17
Q

What is the celling threshold of the signal power for IRD to operate correctly?

A

-25 dBm

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18
Q

What frequency does the FSK utilize?

A

2.3 MHz

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19
Q

What are the main functions of the LNB?

A

To amplify and down-convert signal

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20
Q

Why must the downlink frequencies be down converted to lower frequency range?

A

To protect against attenuation, or the dropping off of signal over distance

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21
Q

To what frequency is the Ku band down-converted for delivery to the customer’s home?

A

950-1450 MHz

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22
Q

Which of the following pieces of equipment do all DIRECTV installations have in common?

A

An integrated Receiving Device (IRD)

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23
Q

Which of the following devices are used in both the initial site survey and in troubleshooting? Select all that apply:

  • Electrical outlet tester
  • Signal level meter
  • Inclinometer
  • Volt/Oh meter
A
  • Electrical outlet tester

- Signal level meter

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24
Q

Who should you call to assist you in satisfying your customer with a upgraded service package?

A

Technician Service Center (TSC)

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25
Q

Who should you call if the customer doesn’t want a different installation placement despite the line-of-sight issue you explained prior?

A

Installation & Service Support

26
Q

Which answer lists the correct steps for an installation activity?

A
  1. Customer calls DIRECTV,
  2. Activity is created,
  3. Activity is dispatched,
  4. Technician contracts customer with ETA 3,
  5. Technician arrives at customer’s home and performs installation,
  6. Technician completes customer education
27
Q

If you wall fish and the rest of the install takes an one hour to finish, what would your ETC for this activity be?

A

90 minutes from the start of the activity

28
Q

Which of the following is the best way to view customer information in FTSP?

A

Activity Prep view

29
Q

And activity will be categorized as former customer only if the customer has had a DIRECTV account within the past_______years?

A

Two

30
Q

What field would you modify to identify that a customer owns a piece of equipment?

A

Delivery method

31
Q

If you are assigned a drip feed dispatch method, this means you?

A

Are dispatched one activity at a time

32
Q

Which of the following products will be identified only by the product line?

A

IRDs

33
Q

If you entered the wrong tech action when submitting an OLI, who should you contact?

A

Technician Service Center

34
Q 
What term(s) are appropriate to use when talking to a customer about a work order? Select all that apply:
ODU
Satellite dish
Receiver
Bowl-shaped broadcast transmitter
A

Satellite dish

Receiver

35
Q 
All of the following documents may require a customer's signature before you begin work on an activity? Select all correct answers:
Work order
Landlord permission
Lease Agreement
DIRECTV Protection Plan
A

Landlord permission

Lease Agreement

36
Q

Which is the correct order for the captured Landlord Permission signature on your handheld device?

A
  1. Select On Site from Activity Status drop-down menu
  2. Select Signature icon
  3. Select the Landlord Permission option
  4. Click the Terms and conditions link and display it to the customer
  5. Ask the customer to sign
  6. Tap save
37
Q

True or false. If the rental customer does not have the landlord’s permission to install, you cannot proceed with the activity.

A

True

38
Q

Which is the correct order for deleting an order line item (OLI)

A
  1. Locate the order line item that needs to be deleted in the order line list
  2. When the pop-up Confirmation screen appears, select the applicable Modify Reason and select Proceed.
  3. Select deleted from the category drop-down menu.
  4. The OLI submission will be triggered, and when finished, the OLI will be successful deleted.
39
Q

What OLI must be added if you are connecting the system to the internet using the built-in wireless connection of an HR44

A

An internal DECA OLI

40
Q

When modifying a work order, you should always add OLI’s before deleting existing OLI’s

A

False

41
Q

Which questions must you answer when delivering the site survey?

  • how will you install the equipment?
  • when will the equipment be installed?
  • why must the equipment be installed that way?
  • Where will the DIRECTV equipment be located?
A
  • how will you install the equipment?
  • why must the equipment be installed that way?
  • Where will the DIRECTV equipment be located?
42
Q

Which roofing materials are not approved as mounting surfaces? Select all that apply.

  • metal roofs
  • shake shingles
  • asphalt shingles
  • fiberglass shingles
A
  • metal roofs
  • shake shingles
  • fiberglass shingles
43
Q

Avoid mounting the ODU to which of the following surfaces? Select all that apply

  • Dry rotted studs or siding
  • Unsupported stucco
  • Surfaces that will not support the weight and wind load of the ODU
  • All of these should be avoided
A

All of these should be avoided

44
Q

True or false. Always assemble the ODU on the ground before you go up the ladder.

A

True

45
Q

What is the purpose of the reflector?

A

Receivers the signal from the DIRECTV satellites and directs it to the LNB(s)

46
Q

What is the design purpose of the mast?

A

Connects the Antenna Back Assembly to the foot

47
Q

What is the point of entry?

A

The point where the ODU cables enter the house

48
Q

What is a possible azimuth value?

A

163

49
Q

Which is the vertical (up and down) ODU antenna adjustment?

A

Elevation

50
Q

Which is the horizontal (left and right) ODU antenna adjustment?

A

Azimuth

51
Q

How far apart should the horizontal cable attachment devices be attached?

A

18”-24”

52
Q

How far apart should the vertical cable attachment devices be attached?

A

30”-36”

53
Q

What is a wet wall

A

A wall that contains plumbing

54
Q

What is the purpose of DECA?

A

It is used to create a communication bridge from the coax to the Ethernet

55
Q

How many live programs can be recorded at one time on a genie server?

A

5

56
Q

Which port of an IRD should you use to connect to the swim system?

A

Satellite 1

57
Q 
Which is not an approved bonding location?
Grounded sprinkler system
Service meter enclosure housing
House ground rod electrode
Secure rain gutter
A

Secure rain gutter

58
Q

Which of the following is not covered under the basic DirecTV protection plan?

A

Televisions

59
Q

What routing technique must be utilized at the point of entry and why?

A

A drip loop, to prevent water from entering the home or connectors down the cable run

60
Q

True or false. When modifying a work order, you should always add OLI’s before deleting existing OLI’s

A

False

Cable Technician (1 decks)

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