13E. Fosters Inclusion

Question 1

Contemporary Motivation

Answer 1

Levels of Commitment:

1. Involvement level (highest)
2. Performance level
3. Membership level (lowest)

Question 2

Organizational Norms

Answer 2

• Similar to employee commitment levels/org culture
• Can be positive norms, or negative norms

Positive Norms:

• “His” or “hers”
• Encourage people to save money & reduce costs

Negative Norms:

• “We “ vs “they”
• Foster a lock of concern for bottom line performance
• “It’s good enough for government work”

Question 3

Seven Norms

Answer 3

• Profitability & Cost Effectiveness
• Customer Relations
• Organizational & Personal Pride
• Teamwork & Communication
• Innovativeness & Creativity
• Training & Development

Question 4

Organizational Culture

Answer 4

• Every unit, business, or org has a personality, temperament, and unique environment.