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CompTIA A+ 1101 > 1101 Study Guide > Flashcards

1101 Study Guide Flashcards

1
Q

A company just bought a printer capable of automatically printing on both sides of the paper. After installation, however, the technician can only print on both sides of the paper manually. Which of the following should the technician do to fix the issue?

A. Install the most recent firmware upgrade available for the printer
B. Contact the vendor for a hardware replacement
C. Reinstall the printer software and drivers, and then restart the printer
D. Read the installation manual and configure duplex settings

A

D. Read the installation manual and configure duplex setting

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2
Q

A security admin receives a ticket following a power outage that states the wireless network is down. The administrator discovers the SSID is broadcasting, but data is not being transmitted. Which of the following should the security administrator do FIRST?

A. Restart the access point
B. Reset the access point to default
C. Change the access point’s frequency
D. Replace the access points patch cable

A

A. Restart the access point

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3
Q

Users all over MSU are calling the help desk to report issues connecting to the Internet. The help desk follows a script to ask questions about their issues. All the students answer the questions similarly. The technician confirms no environmental changes have taken place and is currently looking through multiple system and application logs. Which of the following steps in the troubleshooting methodology is the technician currently performing?

A. Testing the theory to determine cause
B. Identifying the problem
C. Documenting findings, actions, and outcomes
D. Establishing a plan of action to resolve the issue

A

B. Identifying the problem

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4
Q

A user is performing an ipconfig but does not see the expected IP address. The user wants to perform a release and renew of the IP to see if that will fix the issue. Which of the following is the user utilizing?

A. VLAN
B. NAT
C. DNS
D. DHCP

A

D. DHCP

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5
Q

A technician needs to install a printer on the network. Which of the following must the technician configure? (Choose three.)

A. PCL
B. Dots per inch
C. Gateway
D. Subnet mask
E. MAC address
F. IMEI
G. IP address
H. Drivers
A

C. Gateway
D. Subnet mask
G. IP address

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6
Q

A technician is concerned about issues with RAM in a laptop. Which of the following symptom would indicate if this is a RAM issue?

A. Multiple beeps
B. Distended capacitors
C. Continuous reboots
D. System clock malfunction

A

C. Continuous reboots

OS is in hard drive, when you boot up, instruction set goes into RAM to send to CPU. If instructions can’t make it to the RAM, it will keep rebooting

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7
Q

A customer spills coffee on a laptop. The customer wants the device to be fixed and would like to know how much the bill will be. Which of the following steps should the technician take NEXT to verify if the device is repairable before issuing a bill of lading? (Choose two.)

A. Remove the case and organize the parts.
B. Document the screw locations.
C. Research KB’s on matter.
D. Seek help.
E. Place the device in rice for a few days.

A

A. Remove the case and organize the parts.

B. Document the screw locations.

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8
Q

Which of the following devices would a company use to take inventory more efficiently and update price tags for products? (Choose two.)

A. Barcode scanner 
B. Laser printer 
C. Magnetic reader 
D. KVM switch 
E. Smart Card Reader 
F. Flatbed scanner
A

A. Barcode scanner

C. Magnetic reader

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9
Q

Larry wants to purchase a device that can route traffic, perform firewall and forwarding functions, and inspect incoming packets for malicious software. Which of the following should a IT professional recommend?

A. UTM
B. WAP
C. IDS
D. SAN

A

A. UTM

UTM (Unified Threat Management) is a single appliance that performs multiple security functions.

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10
Q

Which of the following is a data transfer standard that transfers 16 bits of data at a time to hard disks?

A. IDE
B. USB
C. SATA
D. FireWire

A

A. IDE

The extended IDE (EIDE) bus interface uses 16-bit parallel data transfers. Legacy cable 16 bits is very slow transfer speed

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11
Q

Jason, a new IT admin, recently set up a VM on a server to create and test software. He has since discovered the virtual environment has no external connectivity. Jason verifies the host has an Internet connection. Which of the following should he do NEXT to resolve the issue?

A. Configure a static IP for the VM and enable bridged networking.
B. Create a host record with the IP address and hostname of the VM and store it on the host.
C. Configure a dynamic IP for the host and the VM.
D. Configure a dynamic IP for the host and disable any host intrusion detection software.

A

A. Configure a static IP for the VM and enable bridged networking.

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12
Q

Which of the following connector types does not require a specific orientation?

A. Micro USB
B. USB C
C. USB A
D. Mini USB

A

B. USB C

USB C is reversible

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13
Q

You get a call from the help desk about a customer who needs to improve a workstation’s overall response time for frequently used applications and data but would rather not remove the current hard drive. Which of the following storage devices should the help desk technician recommend to BEST accomplish the objective?

A. M.2
B. SAS
C. HDD
D. SCSI

A

A. M.2

An SSD can be provisioned in an adapter card form factor. These often use an M.2 interface. An M.2 port is oriented horizontally. The adapter card is inserted at an angle and then pushed into place and secured with a screw. M.2 adapters can be different lengths (42 mm, 60 mm, 80 mm, or 110 mm), so you should check that any given adapter will fit on your motherboard. Labels indicate the adapter sizes supported. M.2 supplies power over the bus, so there is no need for a separate power cable.

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14
Q

All static IP addresses are assigned from a central location. Which of the following is the BEST method for Larry to use to allocate static IP addresses while keeping a record of the addresses that have already been assigned?

A. Set up a DHCP pool for the entire subnet and exclusions for each static IP address that is needed.
B. Create a spreadsheet and record each IP address and the device to which it is assigned.
C. Set up DHCP reservations for all static IP addresses that need to be assigned.
D. Create a separate subnet for each device type on the network that needs an IP address.

A

C. Set up DHCP reservations for all static IP addresses that need to be assigned.

Central location means a server
DHCP client contacts server on boot and requests address. Also provides other parameters (subnet mask, default gateway). Limited time leases. Information configured on server; client updated when lease renewed.

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15
Q

When installing three 2.4GHz access points in close proximity, which of the following channel selections would be BEST?

A. 1, 6, 11
B. 2, 3, 9
C. 2, 4, 7
D. 8, 10, 11

A

A. 1, 6, 11

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16
Q

Which of the following cloud computing concepts allows a provider to bill a client for the amount of resources the client uses?

A. Measured service
B. Private cloud
C. Rapid elasticity
D. Hybrid cloud

A

A. Measured service

Measured service: A provider’s ability to control and bill a customer’s use of resources such as CPU, memory, disk, and network bandwidth through metering.

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17
Q

Jacob is looking for a top of the line gaming rig but is prone to motion sickness. He wants to be able to communicate to players and play the game without using a keyboard. Which of the following should he get? (Choose two.)

A. Speakers
B. VR headset
C. Headset
D. Protector
E. Game controller
F. Microphone
A

C. Headset

E. Game controller

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18
Q

A hardware specialist is configuring a computer, and the system administrator requires the network settings to be static. The specialist successfully pings the servers by IP address but cannot ping the naming path. Which of the following is the cause of this issue?

A. Domain Name System
B. Gateway
C. Subnet
D. IP address

A

A. Domain Name System

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19
Q

Which of the following network components is used to connect devices and can efficiently route data to specific destination addresses to minimize packet collisions and improve throughput?

A. Modem
B. Repeater
C. Switch
D. Hub

A

C. Switch

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20
Q

Mary, a manager, is concerned about printing and electrical costs. She requires all workers to power down their laptops when away from their desks. She also wants to limit printer use to only times when she is at her desk. Which of the following should Mary do to enforce this restriction? (Choose two.)
A. Configure the printer on Wi-Fi in Mary’s office.
B. Enable file and printer sharing on Mary’s computer.
C. Enable cloud printing on the printer using Mary’s email account.
D. Disable point spooling on all other users’ computers.
E. Install the printer via USB to Mary’s computer.
F. Connect the printer through Ethernet at Mary’s desk.

A

B. Enable file and printer sharing on Mary’s computer.

E. Install the printer via USB to Mary’s computer.

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21
Q

A company just bought a printer capable of automatically printing on both sides of the paper. After installation, however, the technician can only print on both sides of the paper manually. Which of the following should the technician do to fix the issue?

A. Install the most recent firmware upgrade available for the printer
B. Contact the vendor for a hardware replacement
C. Reinstall the printer software and drivers, and then restart the printer
D. Read the installation manual and configure duplex settings

A

D. Read the installation manual and configure duplex settings

22
Q

A security admin receives a ticket following a power outage that states the wireless network is down. The administrator discovers the SSID is broadcasting, but data is not being transmitted. Which of the following should the security administrator do FIRST?

A. Restart the access point
B. Reset the access point to default
C. Change the access point’s frequency
D. Replace the access points patch cable

A

A. Restart the access point

23
Q

Users all over MSU are calling the help desk to report issues connecting to the Internet. The help desk follows a script to ask questions about their issues. All the students answer the questions similarly. The technician confirms no environmental changes have taken place and is currently looking through multiple system and application logs. Which of the following steps in the troubleshooting methodology is the technician currently performing?

A. Testing the theory to determine cause
B. Identifying the problem
C. Documenting findings, actions, and outcomes
D. Establishing a plan of action to resolve the issue

A

B. Identifying the problem

24
Q

A user is performing an ipconfig but does not see the expected IP address. The user wants to perform a release and renew of the IP to see if that will fix the issue. Which of the following is the user utilizing?

A. VLAN
B. NAT
C. DNS
D. DHCP

A

D. DHCP

25
Q

Erica, a user, realizes she forgot to pack her laptop’s AC adapter when she was preparing for a meeting off site. She calls the help desk to ask how to maximize her battery life until she returns to the office. Which of the following are the BEST solutions? (Choose two.)

A. Disable the speakers.
B. Dim the screen's brightness.
C. Turn on wireless.
D. Turn off Bluetooth.
E. Turn on GPS.
F. Mute the microphone
A

B. Dim the screen’s brightness.

D. Turn off Bluetooth.

26
Q

A systems administrator at a school is setting up computing devices with keyboards. All the devices need to have an a similar build. The administrator knows from prior experience that students often spill food or drinks on their devices.
Which of the following is the BEST option for the administrator to use?

A. Thick clients
B. Thin clients
C. Laptops
D. Workstations

A

D. Workstations

27
Q

Which of the following cloud computing concepts provides the ability to scale services as needed to accommodate changes?

A. Measured service
B. On demand
C. Rapid elasticity
D. Resource pooling

A

C. Rapid elasticity

28
Q

You work for a cable provider and you are setting up high speed Internet service at a residential customer’s home. The type of cabling you will use to connect from the outside pole into the customer’s home is MOST likely:

A. coaxial.
B. plenum.
C. Cat 5e.
D. STP

A

A. coaxial

29
Q

A user asks a Best Buy Rep for recommendations for building a gaming computer. The user has already ordered a high end power supply, motherboard, and CPU. Which of the following recommendations would the Rep MOST likely make for this configuration? (Choose three.)

A. NVMe drive
B. Gigabit NIC
C. Webcam
D. Dual monitors
E. Graphics processing unit
F. RAM
G. Virtual reality headset
H. Hybrid SSD/HDD drive
A

A. NVMe drive
E. Graphics processing unit
F. RAM

30
Q

An IT manager is requesting that the company buy new cables to be used with F type connectors that are already in house.
Which of the following cables should the company buy?

A. Coaxial
B. Plenum
C. Cat 5e
D. Fiber

A

A. Coaxial

31
Q

A system admin installed a new workstation and patched the unit to the data jack. However, no Ethernet connection is detected. The admin suspects the patch panel is incorrectly numbered. Which of the following tools will the admin MOST likely use to locate the jack on the patch panel?

A. A multimeter
B. A tone generator and a probe
C. A loopback plug
D. A cable tester

A

B. A tone generator and a probe

AKA: the fox and hound

32
Q

A technician is implementing a SOHO wireless solution with three access points. Which of the following actions would avoid high latency?

A. Enabling and configuring a 5GHz antenna
B. Configuring separate IP ranges
C. Enabling multiple SSIDs
D. Configuring all devices with different channels

A

D. Configuring all devices with different channels

33
Q

A technician needs to convert an existing workstation to host several virtual test computers and servers. Which of the following must be installed and configured on the workstation before any virtual computers can be installed?

A. Terminal emulator
B. Hypervisor
C. Remote desktop
D. Guest OS

A

B. Hypervisor

34
Q

A customer wants to synchronize mobile data but is concerned that it might be readily available to other devices no matter the location. Which of the following is the BEST method for the customer to use?

A. BD R
B. Cloud
C. SD card
D. External HDD

A

B. Cloud

35
Q

A co-worker needs to print many large documents but is concerned about using a lot of paper. Which of the following should a you as the admin configure to conserve paper when printing large documents?

A. Collated printing
B. Landscape printing
C. Draft mode printing
D. Duplex printing

A

D. Duplex printing

36
Q

Which of the following is the standard number of pins on an ATX connector that connects from the PSU to the motherboard?

A. 8
B. 16
C. 24
D. 32

A

C. 24

37
Q

A health care department is upgrading a desktop application for its software developers. The files and data are stored on the server and checked out. Normal work is performed on the desktop and then checked back into the server. Which of the following types of applications is this an example of?

A. Thin client
B. Thick client
C. Virtual desktop
D. Web desktop

A

C. Virtual desktop

38
Q

Stacy calls the help desk to request a Windows 10 VM on her workstation to test a third-party application. She is concerned about the system instability, since the application is resource intensive and requires a minimum of 8GB of RAM, two processor cores, and 250GB of HDD space. Stacy’s machine currently has 16GB of RAM, an eight-core processor, and a 1TB HDD. Which of the following BEST describes a system configuration that will ensure both VM and host system stability?

A. Configure the VM with one processor core, 6GB of RAM, and 250GB of HDD space
B. Configure the VM with two processor core, 8GB of RAM, and 250GB of HDD space
C. Configure the VM with three processor core, 12GB of RAM, and 350GB of HDD space
D. Configure the VM with four processor core, 16GB of RAM, and 500GB of HDD space

A

B. Configure the VM with two processor core, 8GB of RAM, and 250GB of HDD space

39
Q

Jared, reports that airplane mode is enabled on his smartphone when he is flying. He wants to be able to use the airline’s Internet service without disabling airplane mode. Which of the following can he perform to achieve this goal?

A. Pair the smartphone with an LTE hotspot
B. Enable WiFi after enabling airplane mode
C. Install the airline’s official mobile application
D. Set up tethering to a personal laptop

A

C. Install the airline’s official mobile application

40
Q

Mike replaced a failed CPU on a desktop PC. During post-repair testing, the PC shut off shortly after a successful POST and before the OS could fully load. He calls the help desk for assistance. Which of the following should the technician perform FIRST?

A. Ensure CPU fan is working
B. Check the motherboard for broken capacitors
C. Verify processor compatibility with the motherboard
D. Look for BIOS firmware updates from the manufacturer

A

C. Verify processor compatibility with the motherboard

41
Q

A user is unable to stream audio from a smartphone to a house speaker. Which of the following BEST explains the reason for this issues?

A. Bluetooth is not configured properly
B. The smartphone needs to be connected to AP
C. The feature is disabled on the smartphone
D. The smartphone is using a VPN

A

A. Bluetooth is not configured properly

42
Q

You have been noticing ongoing degradation of performance in a VDI environment. You check theenvironment and discovers the shared VM is experiencing maximum CPU usage. Which of the following will you MOST likely configure to resolve the issue?

A. Network capacity
B. Resource pooling
C. Memory allocation
D. Replication scripts

A

B. Resource pooling

43
Q

A user calls the help desk to report a network printer that will not print. The technician knows this printer is shared from a print server. Which of the following should the technician do FIRST to resolve the issue?

A. Reinstall the print driver on the server
B. Open the print queue for that printer and clear any stuck or failed jobs
C. Restart the print server and have the user try printing again
D. Remap the printer to the user’s computer

A

B. Open the print queue for that printer and clear any stuck or failed jobs

44
Q

A user wants to print a large job on both the front and back sides of the paper. Which of the following settings should the technician advise the user to change in the printer settings?

A. Landscape
B. Orientation
C. Duplex
D. Half-Duplex

A

C. Duplex

45
Q

Matthew is unable to access general websites on the internet and believes connectivity issues with pop-ups on the screen may be the cause. He removes malware, and then can ping the router and access the websites. Which of the following NEXT steps should he perform in troubleshooting this issue? (Choose two.)

A. Document findings, actions, and outcomes.
B. Reboot the device to verify the fix.
C. Plug the device to the network.
D. Run the Ipconfig utility.
E. Research the problem based on symptoms.
F. Run a virus scan.

A

A. Document findings, actions, and outcomes.

F. Run a virus scan.

46
Q

Karen is unable to browse the Internet. She can log in and navigate to the local intranet, but not to any outside sites. Mark, the technician pings a well-known website by name but gets no reply. He then pings its IP address and gets a reply. Which of the following commands will MOST likely resolve the issue?

A. ipconfig /all
B. ipconfig /flushdns
C. ipconfig /release
D. ipconfig

A

B. ipconfig /flushdns

47
Q

A customer is determining the specifications for a laptop computer that will be used at for their online business. It will have the maximum amount of RAM. The CPU, GPU, and storage will be typical of a business workstation. Which of the following system parameters is the MOST important for the customer to consider when choosing a power supply?

A. Input voltage
B. Efficiency rating
C. auto shut off
D. Number of SATA connectors

A

A. Input voltage

48
Q

Mark, an Engineer noticed that his IP address is already in use on the system. He tried going back to his old desktop, which he now only uses for email, but received the same message. The technician checks the account and sees a comment that Mark requires a special network setup to connect to the sales software. Which of the following should the technician do to resolve the issue?

A. Remove the manual IP configuration from the computer.
B. Set the computer configuration to DHCP to prevent conflicts.
C. Replace the wireless network card in the computer, as it may be broken.
D. Bridge the LAN connection between the laptop and the desktop.

A

B. Set the computer configuration to DHCP to prevent conflicts.

49
Q

A customer wants to purchase a new home computer. The machine will mainly be used for local business needs and streaming video, except on weekends when the customer’s friends will use it to play games with relatives. Which of the following should the technician focus on to meet these requirements? (Choose two.)

A. basic case fans 
B. Four-core processor 
C. RAID 1 array 
D. 16GB DDR2 memory 
E. Dual monitors 
F. locked hard drive
A

B. Four-core processor

D. 16GB DDR2 memory

50
Q

Which of the following cable types should be used to connect a cable modem to a SOHO router?

A. Fiber
B. Coaxial
C. USB
D. Ethernet

A

D. Ethernet

51
Q

Which of the following channels would commonly be used on an 802.11 wireless network?

A. 6
B. 12
C. 802
D. 8040

A

A. 6

CompTIA A+ 1101 (3 decks)

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